Notice to Foreign Cliants

■Please Booking Appointment on Instagram

・Choose an appointment time/date and a service menu.

・After confirming the appointment, purchase a gift card from the Instagram online shop.

・Confirm the deposit and send a photo of the gift card via DM.

・If the deposit is not verified one week before the appointment, the appointment will be automatically cancelled.

■About Gift cards

・One card is only valid for one appointment per person.

・Please submit the card to the staff upon arrival.  If you misplaced or forgot the card, cash payment is requested.

・The service amount includes the fee for gel nails removal.  However, the fee for acrylic sculptured nails removal is ¥110 per each nail. Additional services such as clear finish, extension, reinforcement will be charged separately.

•The card is valid only at the following locations:

Shibuya AT Park Main Salon; 19-5 Utagawa, Shibuya, Tokyo.

Shinjuku West Exit Salon; 7-4-5 Nishi Shinjuku, Shinjuku, Tokyo.

・The same cancellation policy is applied for Instagram booking. 24hour notice is required for all cancellation or rescheduling.  Same day cancellation and/or rescheduling will be treated as no show, and cancellation fee will be charged.  

・We do not reimburse or exchange the card.  Resale of the card is also prohibited.

■Cancellation Policy

esNAIL is committed to provide every client the time and attention that you deserve for your service. Making an appointment at our salon means that we’ve reserved space and a nail stylist, just for you. 

However, we also understand that sometimes circumstances arise and you need to make adjustments to your plans. If you must cancel or reschedule your appointment, we respectfully request that you observe the following guidelines.

Late Arrival:
As soon as you know that you are going to be late for your appointment, please contact us by phone immediately so that we can adjust our schedule. You may be asked to opt for an alternative service that requires less time to complete. If a client does not show up after 15 minutes of grace period without notice, the appointment will be treated as a no-show.


Please give us 24hour notice by phone during the regular business hours to cancel or reschedule your appointment.

The same day cancellation, rescheduling, or changing the menu may be possible only if you contact us by phone at least 6 hours before the original appointment. Our salon cancellation policy is intended to ensure that we have the opportunity to fill any last-minute availability. We don’t want to make any clients on the waiting list miss their chance to book an appointment or receive a service. 

If you need to cancel because of a personal or medical emergency, please contact us as soon as possible, and we can decide how best to proceed.

□Cancellation Fee:
Each client’s appointment is important to us. We want to give your service the time and attention it deserves. As a result, we respectfully request at least 24 hours' notice if you need to cancel or make changes to your appointment time.

Cancellations or missed appointments without 24-hour notice will result in a cancellation fee of ¥3,300.  The cancellation fee and any service fee will be charged to your credit card on file.